Blog post

Diana Unveiled: A Multilingual Conversational AI Revolution at Web Summit

In an era where technology is rapidly erasing borders, Conversational AI stands out as a pivotal force in streamlining interactions and reimagining connectivity. We are excited to introduce Diana at an upcoming major tech event, a pioneering multilingual virtual assistant marking a significant leap in Conversational AI. This showcase isn’t just about demonstrating technological prowess; it’s about redefining the potential of Conversational AI in our increasingly interconnected world.

Revolutionizing Communication: AI’s Linguistic Leap

The field of Conversational AI is evolving swiftly. We’re set to unveil its transformative chapter, symbolizing a paradigm shift toward a multilingual digital future. While current Conversational AI systems often struggle with language barriers and cultural nuances, Diana represents a substantial advancement. Excelling in English and uniquely equipped to recognize complex Portuguese entity names, Diana’s design lays the groundwork for more nuanced, culturally aware conversations across multiple languages. This event will demonstrate how Conversational AI can transcend linguistic divides, bringing new levels of sophistication and inclusivity.

At the Vanguard: AI’s Ethical and Inclusive Future

Mark your calendars for an extraordinary experience on November 16 at noon at the Saas Monster stage at Web Summit. This is where the future of conversational AI begins its new chapter with “The Next Phase of Conversational AI.” Leading this remarkable unveiling is Daniela Braga, a true visionary in artificial intelligence. Recognized for her keen insights into the necessity of structured data in AI development and her staunch advocacy for ethical AI and inclusivity, Braga is more than just a CEO; she is a trailblazer shaping the future of technology. Her presentation is not merely an introduction to Diana; it is a window into the future of AI, reflecting a deep commitment to ethical practices and a diverse, inclusive digital world. Prepare to be captivated as Braga unveils how Diana embodies these principles, setting a new standard in the industry.

Diana: Integrating Advanced Technologies for Conversational AI

Diana, our virtual assistant, represents a culmination of advanced technologies, each carefully integrated to enhance conversational AI. Her ability to efficiently navigate multiple languages, with a notable proficiency in Portuguese, is further enriched by code-switching, demonstrating our progress in natural language processing.

  • Meta’s Llama-2 (7B) based LLM: As the exclusive Portuguese partner of this state-of-the-art language model, we’re harnessing Llama-2 to ensure Diana’s advanced understanding and generation of human-like text. This collaboration underscores our commitment to delivering top-tier Conversational AI solutions.
  • OpenAI’s Whisper-based ASR: Selected for its cutting-edge capabilities and open-source nature, this system forms the bedrock of Diana’s verbal communication. The open-source aspect of Whisper plays a pivotal role in fostering inclusivity in the AI field. Being open-source allows for greater collaboration and innovation across the globe, inviting diverse perspectives and expertise to refine and evolve the technology. This aligns with our vision of creating Conversational AI that is not only advanced but also accessible and adaptable to various cultural contexts.
  • LangChain framework for LM orchestration enables Diana to multitask with exceptional efficiency.
  • D-ID’s avatar: Provides a visually engaging and interactive presence.
  • Microsoft Text-To-Speech: Gives Diana an articulate and melodious voice, enhancing user interaction.

Cultural and Linguistic Inclusivity

In our globalized world, where about 7,000 languages are spoken, the ability of “conversational AI” like Diana to converse in multiple languages is not just a feature—it’s a necessity. This capability is crucial, as 29% of businesses have lost customers due to a lack of multilingual support. Furthermore, around 70% of end-users express greater loyalty to companies offering support in their native language, highlighting the importance of linguistic inclusivity. Studies also show that 62% of customers are more tolerant of product issues when receiving support in their native tongue, with 58% willing to wait longer for such personalized assistance. Therefore, Diana’s proficiency in diverse languages is not just about breaking language barriers; it’s about fostering better customer relationships and enhancing global connectivity.

Be Part of the Conversational AI Evolution

Join us at the summit to see Diana’s transformative impact on AI, language, and engagement. Beyond Diana’s showcase, you’re invited to a series of thought-provoking sessions featuring our CEO, Daniela Braga. Daniela will share insights across multiple panels, including discussions on AI’s future, women’s role in tech, and the qualities of great founders. These sessions are a unique opportunity to deepen your understanding of the current and future states of digital assistance.

Experience the innovation of conversational AI with a personal touch. Visit and book your demo today.


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