Defined.ai accelerates the digital transformation in Portugal and Europe
The technology company is leading the Vox.ai consortium, within the scope of the Agendas for Business Innovation of the Recovery and Resilience Plan (RRP).
Seattle, WA, DECEMBER 03, 2021 – Defined.ai, an AI training data company, presented the Vox.ai project today, which aims to improve customer support interactions in the public service sector and for private companies in 10 languages and 7 industries, using Artificial Intelligence (AI) as a resource.
Defined.ai will lead the Vox.ai consortium of the Agendas for Business Innovation of the Recovery and Resilience Plan (RRP) and is supported by Talkdesk, NOS, Hewlett Packard Enterprise (HPE), the Faculty of Science of the University of Lisbon (FCUL), INESC ID, Clarin, IBM, KPMG and Microsoft, which make up the Orientation and Supervision Council. Social Security, the Shared Services of the Ministry of Health, the Agency for the Modernization of Administration, Caixa Geral de Depositos, Novo Banco, Banco Santander and EDP are also participating in the project as clients of this technology made in Portugal.
An investment of 124.8 Million Euros in the consortium, which unites academics, multinationals, startups, and public entities, will be allocated for the development of a modular platform, and will pioneer virtual assistants by industry in the Portuguese and European market, using Conversational AI as a resource for text and voice interactions.
The technology will support, in its first phase, interactions in Portuguese (Portugal), Spanish (Spain), French (France), Italian, English (United Kingdom), English (United States), Portuguese (Brasil), Chinese and Japanese. The platform will support public services such as Healthcare, Social Security and Public Administration, and industries such as Retail, Insurance, Energy, Banking, Healthcare and Telecommunications.
Vox.ai’s objectives include not only accelerating digital transformation in public services, but also to provide private companies with the technology to support clients in European languages. The advancement and improvement of these technologies guarantees permanent support to clients, with the automated resolution of 80% of most frequently asked questions and allows those who are not usually catered to by info services to interact with technological systems effectively through voice and text. The development of this project will create more than 200 highly qualified jobs within AI and reduce customer service costs drastically.
“Vox.ai is the first mark of the Center of Excellence in Europe. Betting on this strategy reflects the investment of the Portuguese government in the national technological ecosystem and is an incentive for AI specialists to make Portugal and Europe their home. With Artificial Intelligence as the new internet, this is a crucial step in the digitalization of of Europe,” says founder and CEO Dr. Daniela Braga.
The strategy was presented today at the Terminal of Cruises of Porto de Leixões, by the VP and General Manager of Defined.ai Portugal, Francisco España, and was attended by the Prime Minister, António Costa, and the Minister of Economy, Pedro Siza Vieira.